FAQ
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Q: Do I have to send my phone in to the company to have the design done?
A: You do not have to send in your phone for our customization. Our designs are done on clear cases that will fit your phone model. -
Q: If I ordered the wrong phone case, would I be able to exchange?
A: You can exchange it with a fee of 35% of the product cost to correct the mistake. However, if the phone case has sent to you, we will need it to return to us for the exchange -
Q: Do the crystals fall off easily?
A: The crystals do not fall off easily since we use our special made glue. The only place that you will see the crystals falling will be near the access area of the phone case. We do provide extra crystals along with your order in case it happens. -
Q: What is used to glue the crystals? What kind of tools can be utilize?
A: We suggest that you use nail glue, super glue or crazy glue and small tweezers to have the crystals glue back on the case. -
Q: How long should the case last?
A: Usually it all depends on how each individual use their products. Some will last year and some will last couple months. -
Q: What are the differences between custom cases and premade cases?
A: Premade cases are usually cases that are already made and can be shipped after verification of payment after 24-hours. Custom cases usually take from 12-14 business days to make and then ship to our customers. -
Q: How can I customize my case? How much will it cost?
A: You must pick out a style that is similar to what you like from our available designs. Then from there, you may add your request to change any decors/accessories or even color theme of our original design. Since there is no extra cost for these requests, our designers can only try their best to fulfill it. -
Q: Where can I add my requests
A: You can place your request in the message box during checkout. Usually it is located in step 3 or step 4 of the checkout. However, if you do not see the box, you may email us with your order number and requests to sales@luxaddiction.com -
Q: How can I get a case for a particular phone model? I donЎЇt see mine on LuxAddiction website.
A: In this case, you may request for a specific phone model by sending in a request to sales@luxaddiction.com. We will contact you once the available model is in stock. -
Q: Do you ship to other country besides the United States?
A: We do have international shipping for a flat rate of $27.00 USD. We basically ships to a majority of the country. You may select a quote for the destination from the drop down menu in the cart system.
